The responsibility rests with patients to contact CANSA for assistance. Read more...

CANSA Help Desk

We are here to answer your questions and concerns.

Friendly and informed staff at our CANSA Help Desk provide compassionate support, information and referrals for anything related to CANSA’s services for cancer patients, caregivers and loved ones.

Email, Phone or WhatsApp Us

Contact our CANSA Help Desk for assistance:

  • Email:
  • Toll Free Line: 0800 22 66 22
  • WhatsApp: 072 197 9305 (English and Afrikaans) – text only
  • WhatsApp: 071 867 3530 (isiXhosa, isiZulu, Sesotho, Setswana and Sepedi) – text only

Alternately, find contact details of your local CANSA Care Centre – our staff will be able to offer support and advice to you and your loved ones.

Office hours: 08 00 to 16 30 (Monday to Friday) – please allow for a turn around time of 48 hrs for service referrals.

Online Platforms

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View free online resources and material to help cope with a cancer diagnosis…

Tele Counselling

Make an appointment for free CANSA Tele Counselling with a trained CANSA counsellor, by submitting the online form.

This is confidential, professional, cancer-related telephonic counselling to cancer patients, caregivers and their families and parents or guardians of children living with cancer.

Counselling is available in seven languages (English, Afrikaans, isiXhosa, isiZulu,siSwati, Sesotho and Setswana) and is free of charge.

Support Resources for cancer Survivors & Loved Ones

CANSA is committed to connecting people facing cancer with information, day-to-day help as well as emotional support they need in the communities where they live. Our aim is to ensure that cancer Survivors and their loved ones don’t have to face cancer alone; we’re here to support them through every step of their cancer journey.*

* The responsibility rests with patients to contact CANSA for assistance. CANSA is not informed of any diagnoses / of patients being treated at medical centres. Family need to obtain permission from patients, before CANSA may contact them. Read more…


CANSA does not provide treatment, and if any abnormalities are detected during screening, then you will be referred to an appropriate specialist or healthcare professional. 

CANSA does not prescribe or provide medication, as it is not authorised to do so.

However, our clincial specialist nurse, Sr Vlooi Venter is able to provide free advice with regards to management of side effects of cancer, side effects of cancer treatment and pain.

CANSA Hair Donations – FAQs

Thinking of donating your hair, in order to help provide a natural hair wig for a cancer patient going through treatment? View our frequently asked questions regarding hair donations…

Read more

Published: 14 September 2022
Updated: 3 July 2024
Categories: CANSA Help Desk

Do you have a question?
Book a counselling session

CANSA Tele Counselling

 0800 22 6622 Toll Free
 072 197 9305 English and Afrikaans (text only)
 071 867 3530 isiXhosa, isiZulu, Sesotho, Setswana and Sepedi (text only)


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